What are the benefits of creating a profile?
While creating a profile is not required to make payments, it makes paying and managing invoices quicker and easier. Your profile organizes invoices you owe and those you've already paid, plus gives you quick access to your complete transaction history. You can even include accounts for family members, making bill-paying as simple as a few quick clicks.
I made a payment in the patient portal, however I do not see the transaction in my bank account.
It can take up to 7 business days for payments to process through the banking system. The receipt you receive via email at the time of payment is acknowledgement that your payment has been received and is being processed. You can check the status of your transactions in the payment history.
I’m trying to register with my email address but I keep getting a message that the email already exists.
Email addresses are unique and cannot be used more than once. Make sure you or a family member have not already used your email address to create a profile on the patient portal.
What are the benefits of AutoPAY?
AutoPAY takes the stress out of paying your bill not having to worry about misplaced bills or missing a due date. AutoPAY guarantees your payment is always paid on time, with the added bonus of saving you money on postage and checks.
How do I sign up for AutoPAY?
You must register with patient portal in order to sign up for AutoPAY.
What happens after I sign up for AutoPAY? When will my credit/debit card be charged?
Your financial institution will automatically withdraw payment for invoices due on the date you sign up for AutoPAY and all future invoices will be charged on the date the invoice is due. Any invoices you received prior to opting in for AutoPAY will not be covered by AutoPAY.
Will I still get a copy of my invoice in the mail with AutoPAY?
Yes. You will still get a copy of your invoice unless you opt-in for eDelivery. However you will not have to pay from that invoice since your account is set up with AutoPAY.
I want my card charged on a certain date with AutoPAY. Can I specify what date I want to pay my invoices?
No. The payment account will be charged the date the invoice is due.
If I send in a check or a different credit/debit card payment, will that replace my AutoPAY for that month?
No. If you send in a payment once enrolled in AutoPAY, that payment will be applied to another invoice that may be outstanding, or it will be held as a credit on the account.
If I need to change my credit/debit card information how do I do that?
You can quickly and easily edit your payment method by going to ‘User Profile’ and add a new payment method.
What are the benefits of eDelivery?
eDelivery provides faster delivery of invoices and it reduces paper waste for the environment.
How do I sign up for eDelivery?
By calling your DME Provider or logging into the Patient Portal and creating a profile. eDelivery is only available to registered users.
How do I opt out of eDelivery?
By navigating to your user profile you can edit eDelivery settings under the Patient accounts by clicking on the ‘edit’ button.
Why do I need to add patient accounts to my profile?
Each patient has unique identifying information that is used to pull the correct invoices from our system.
Why do I need to enter an Account number and an invoice number to set up a patient account?
Account numbers and invoice numbers help confirm that we have the correct information from you in order to display your patient invoices. To see where the account or invoice numbers are located on an invoice, place the cursor over the help icon icon next to the account or invoice number field.
Why should I set up a payment account with my profile?
Payment accounts are not required, however they make it convenient for you to securely store your credit card or checking account information on file. Having this information stored in the system allows you to quickly make future payments with one click.
I made a payment without signing into my patient profile. Why can’t I see the payment transaction in the payment history list?
The patient portal will only display payments made when you are logged in to your patient profile.
I do not see the logo of my credit card listed on Step 1 of the payment screen. Can I make a payment with my card?
The credit card logos displayed indicate what card types are accepted by Bay State Medical, Inc.. If the logo of your credit card is not displayed on step 1 of the payment process, then you will not be able to use that credit card type for payments.